Política de Privacidade

Saved to database

Warbandits Support Bot writes the following to its database:

• Discord user ID of the member who opened the ticket - kept
• Discord user IDs of staff who replied to or acted on the ticket - kept
• Your answers to the ticket form, including the Steam ID you provide, the server, and any reason, evidence or transaction ID you enter - kept
• Messages sent in the ticket, in both directions, as delivered - including the translated version and the sender display name shown with it - kept
• Attachments you send in a ticket, stored as the Discord link to the file - kept
• Ticket category, status, timestamps, and a log of staff actions such as lock, move and close - kept
• The rating and written feedback you leave after a ticket closes - kept

Held temporarily, then deleted

These are used while Warbandits Support Bot is running and are never written to the database:

• Ticket messages sent to our own translation service to be translated - kept not retained - translated and discarded
• Steam profile URLs you provide, sent to Steam to resolve them to a Steam ID - kept not retained by us beyond the resolved ID stored on the ticket

Never collected

Warbandits Support Bot does not collect or store any personal information beyond the above. In particular, it never touches:

• Messages sent anywhere outside a ticket
• Messages from anyone who does not have an open ticket
• Email addresses
• Payment card or billing details
• Your online status, activity or presence
• Server member lists, roles, nicknames or avatars

We use it only for:

• Relaying messages between you and support staff, who cannot see your DMs and whose channel you cannot see
• Translating messages between your language and English so staff can help you
• Giving staff the context to handle your ticket, including your linked Steam account, prior bans and your recent tickets
• Reviewing unban appeals and repeat reports against what was said and decided at the time
• Improving support quality using the ratings and feedback left on closed tickets

We do not use your data for advertising, and we do not use it to train machine learning models.

Data is held in a managed database with encryption at rest, and all traffic to Discord uses TLS. Access is limited to the operators who maintain the bot. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Ticket records, including the messages exchanged in the ticket, are kept after the ticket closes because they are the record of your case - unban appeals, repeat reports and donation disputes are decided against them, often months later. Temporarily held data expires on its own schedule, as listed above. You can request deletion at any time by emailing [email protected] or by opening a ticket and asking, and we delete records once they are no longer needed for these purposes. To request earlier deletion, email [email protected].

We do not sell your data or share it for commercial purposes. It is shared only with the infrastructure providers that host the bot and its database, and with law enforcement where we receive a legally binding request.

Warbandits Support Bot runs on Discord, so your use of Discord itself is also covered by Discord's privacy policy.

We may update this policy from time to time. The date above changes when it does, and material changes are announced in our support server.

Questions or deletion requests can be sent to [email protected].